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26 June 2024
- 46 replies
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Userlevel 1
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DoNotPatronizeMe
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I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10hours of my family vacation time trying to get someone at T-Mobile to address our « outage» I explained to the tech folks that my phone doesn’t work so, you guessed it, they call me on m,y phone and leave a voice mail message.
Whenwe go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone — someone who has no idea how to resolve the problem.
I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven’t heard from anyone.
Bottom line, I will try to be a tourist tomorrow — again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
46 replies
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Rosisday
- First activity
- 1 reply
- 5 days ago26 June 2024
I'm glad to find out I'm not the only one who has had a nightmare experience with T-Mobile. Two weeks ago, I made the mistake of signing up with T-Mobile Internet. The first week went fine, but since then it's been just horrible. I lose connectivity every few minutes on my TV and phone. I've reset my modem dozens of times and reset my network connection on my phone several times a day. I've contacted the help desk twice and all I’m toldis that something iswrong with the tower near me. I'm less than ½mile from the tower! If something is wrong, fix it! Definitely looking for a different carrier. T-Mobile is just awful.
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RAS92
- Rookie
- 6 replies
- 5 days ago26 June 2024
YES! I have been having this problem all afternoon today in central Paris. I’m traveling tomorrow whichwill be a disaster unless this problem is fixed.
TMobile service just puts me on hold while they ‘change me to a different tower’ whatever that means, as I’ve been all over town trying to fix this.
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LDR
- First activity
- 1 reply
- 5 days ago26 June 2024
Same hear, I have been in Europe for 3 weeks today dat goes out and all they can do is tell me to check settings etc, they have worked for the last 3 weeks, T mobile is too big Marketing is the tail that wags the dog, all they care about is sales, not fulfilment, will but a local SIM card tomorrow and after 25 years cancel T mobile service, PS on hold now for 50 minutes. I guess being a German company they do not know how to spell service, keeping customers is how you make profits not churning them,
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a_siraj
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- 1 reply
- 5 days ago26 June 2024
I am having same issue. Need help
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Userlevel 1
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DoNotPatronizeMe
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- 2 replies
- 5 days ago26 June 2024
I was working with the CEO Response personnel. Basically, T-Mobile uses cell service with French carriers. However, there is no contractual basis to ensure connectivity with T-Mobile. T-Mobile cannot provide international service directly and must rely on other carriers. I hope none of our Olympians have T-Mobile. They told me to read the fine print in their contract. They confirmed that some of the carriers in Paris are down.
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RAS92
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- 6 replies
- 5 days ago26 June 2024
Just spoke AGAIN to customer service. I mentioned another person was having problems and they confessed this is a worldwide issue. So thank you Vladimir Putin.
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Userlevel 1
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DoNotPatronizeMe
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- 2 replies
- 5 days ago26 June 2024
This lack of service can really be understood when you find out that T-Mobile is not a USA Olympic sponsor.
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MVV
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- 1 reply
- 5 days ago26 June 2024
Same here, we’retravelingin the south of France and started having this issueearlier this afternoon. Hope they fix it quickly as no service sucks when you’re away from WIFI.
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Wellp
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- 1 reply
- 4 days ago27 June 2024
Same problem in Burgundy 😕
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dumnr3
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- 1 reply
- 4 days ago27 June 2024
zero service while in France so far on Magenta plan. I guess the low speed data is unlimited because there is no service so hard to go over the limit. Would almost consider paying for the high speed data upgrade if I thought it would mean I have service but no confidence in that.
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RAS92
- Rookie
- 6 replies
- 4 days ago27 June 2024
I have the high speed data plan and all worked great on London and then Paris until 5pm yesterday. This is a mess. I spent all night on workarounds, rather than enjoying a co*cktail or 3.
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RAS92
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- 6 replies
- 4 days ago27 June 2024
Apparently this is a global roaming issue for all/most US carriers:https://www.reddit.com/r/verizon/comments/1dpa02z/international_outage/?share_id=wIuG2W_7aWykJfPNC2kQN&utm_content=2&utm_medium=ios_a
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Abrazilian
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- 3 replies
- 4 days ago27 June 2024
Same for us in Paris no service and we have the international data plans for both of our phones… it probably went down sometime within the last 12 hours
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adamhawley
- Rookie
- 5 replies
- 4 days ago27 June 2024
Ditto in Nice area in S.of France as of 12:30pm local Thurs. Started about 6 PM local time yesterday and have had zero bars on cell network sincethen. At first, it seemed to only affect my phone and my wife’s phone that have the international data pass ad on. Did not affect my son‘s phone who does not have the ad on. Oddly, my wife’s phone now seems to be back to working. But my phone is still zero bars despite the fact that both should be configured identically. And on the same account. Very frustrating particularly since they don’t have 24 hour support.
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Userlevel 7
+15
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syaoran
- Pillar
- 5717 replies
- 4 days ago27 June 2024
Do all of you have roaming turned on in your device settings? Are your devices compatible with the roaming partner's network? Have you tried scanning for available networks and then manually connecting to the roaming partner's network? If any of the services are prepaid lines. Roaming internationally is a very different than it is for postpaid accounts.
Syaoran - I am not a T-Mobile Employee but I could use a new job!
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adamhawley
- Rookie
- 5 replies
- 4 days ago27 June 2024
@Syaoran. Yes, I’ve done all those things. This is an outage that started at the same time on my phone and my wife’s phone while shopping and not touching the phones. This doesn’t appear to be about individual phone settings.
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Kerina
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- 3 replies
- 4 days ago27 June 2024
Same here, in Nice, no service since yesterday 5 pm…I was in the phone with customer service 3 times yesterday and again today…They keep telling me to do the same thing…
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Graciebeach
- First activity
- 2 replies
- 4 days ago27 June 2024
Same in Port Maillot and Clichy areas of Paris since around 10pm yesterday. I asked at hotel reception and was told no less than 10 American guests inquired about no cell service this morning. My work phone is Verizon and having the same issue.
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Panda2024
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- 1 reply
- 4 days ago27 June 2024
I have been in France for 3 weeks. Everything had worked fine untilthe evening of 6/26. Since then,I have not been able to send or receive any text messages. I can not even log into my t-mobile account because my phone could not receive a security code.So far, has not been able to get any help from T-Mobile.Very inconvenient and frustrated.
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RRoy
- Rookie
- 3 replies
- 4 days ago27 June 2024
Total fail since 6/26 in Corsica.
Can’t contact T-Mob - no reply ever.
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RRoy
- Rookie
- 3 replies
- 4 days ago27 June 2024
If you have an unlocked phone, try getting an eSim. If you have a locked phone, try getting T-Mob to unlock your phone, and get an eSim.
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Userlevel 7
+14
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gramps28
- Pillar
- 9317 replies
- 4 days ago27 June 2024
Like a previous poster stated in not a Tmobile issue, it's happening to all the carriers also.
https://9to5mac.com/2024/06/27/international-roaming-outage/
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RRoy
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- 3 replies
- 4 days ago27 June 2024
Yes, other carriers have problems, too. But an eSim from a local provider would work reasonably. TMob customers havelow priority with European providers
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Abrazilian
- Rookie
- 3 replies
- 4 days ago27 June 2024
well, we went to a local cell phone shop here in Paris (The Phone Store at Gare Montparnasse) and bought a cheap android and an European Sim card - $200 later we have a sh*tty phone that works at least…we’ll keep it as a backup when we come back next year…If we had kept our old Androids and not moved to new to iPhones this could have been easier and less costly….
We got the Lebara sim card - only about $20 for 10GB of data and 3 months of use - if you have an Android with a physical sim card, I recommend just picking up a new sim card…or if you don’t have a physical sim slot then grab a cheap android too….
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Ciberve
- First activity
- 1 reply
- 4 days ago27 June 2024
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10hours of my family vacation time trying to get someone at T-Mobile to address our « outage» I explained to the tech folks that my phone doesn’t work so, you guessed it, they call me on m,y phone and leave a voice mail message.
Whenwe go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone — someone who has no idea how to resolve the problem.
I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven’t heard from anyone.
Bottom line, I will try to be a tourist tomorrow — again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
There will be bystanders with cellphone too..
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