Why is my T-Mobile service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.52 out of 5 49,064 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 01: Problems at T-Mobile
T-Mobile is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Eastpointe, San Francisco, Jackson, Charlotte, Reno, Darlington, New London, Chicago, Ankeny, Los Angeles, Bartlesville, Louisville, Bloomington, Peachtree Corners and Tulsa.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Hemet | Phone | |
| Omaha | Internet | |
| Honolulu | Phone | |
| Darlington | Phone | |
| Eastpointe | Phone | |
| San Francisco | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- PA TECH (@PATechUSA) reported
@MaxWinebach Say what you want but the only network getting over 50mbps at my house at&t. T-Mobile gets max 10mbps and Verizon the same.
- The Man (Utd) (@CountryBuff) reported
@xIndica_xHigh @TMobileCFO @TMobile I've the same problem, in addition, as of 9pm last night, I've been unable to connect at all.
- James Bray (@The_Shiva_Champ) reported
@brigaminja @TMobileHelp I used to work for T-mobile and since you pay after you use your service, you get charged from the start of your bill cycle until the day you canceled. It may be prorated if you canceled before the bill was set to charge.
- Cynical CATI (@Cynical_CATI) reported
@strawberryboi94 @TMobile I agree. I noticed when T-Mobile merged with Sprint everything went to **** and is only getting worse. Customer service, reception, and data.
- Good Job Jonesy 🍐 (@notjonesy49) reported
@BandlifeMitch @Verizon How they treat you out here? T-Mobile so ***.
- Weapon Plus (@w3ap0nplus) reported
@InfoSecSherpa When is T-Mobile going to look inward and admit they have a security problem?
- Nesha😌❤️ (@Nesha_iam) reported
Having T-Mobile and living in matteson does not ******* mix …. My signal is ******* trash out here 😭😭 imma be back in the city real soon
- America may become a Democracy Again (@make_democracy) reported
@lisamdiaz474 @ATT Get a refund and go with another provider. @ATT doesn't support the right to vote. They went back on their word after 1/6 and still donate to the GQP. I'll probs be going t-mobile unless my phone can support verizon.
- An increasingly HIPPA-shaped Dave (@OfDaves) reported
@josephfcox Same T-Mobile that cheerfully sells customer data traffic to anyone that has money? I think this is a billing problem, not a leakage problem.
- An increasingly HIPPA-shaped Dave (@OfDaves) reported
@josephfcox Same T-Mobile that cheerfully sells customer data traffic to anyone that has money? I think this is a billing Penn problem, not a leakage problem.
- Dominic (@dominic96018301) reported
@TMobile give us free months of service I’m tired@of getting these calls from scammers about car warranty and other stuff where ever I go in wny they call give us a free year of service for this issue
- Notleavinglasvegas (@notleavinglv) reported
@SvnOut @TMobileHelp {reply 3)but now here we are again. Immediate loss of all streaming and bandwidth. This started to show July 4th. All bloggers had issues. I went to the rio, it was not a problem. Then Garth brooks on Hacienda Rd where signal is not a problem you could not even view facebook...
- Carol VanValkenburg (@CarolVan) reported
@JonFreier @TMobile Only someone who had never been to Montana would call Kalispell its 'soul.'
- Notleavinglasvegas (@notleavinglv) reported
@TMobileHelp @SvnOut This is not actually a tmobile problem. It is a network capacity problem shared by all of the carriers. Vegas is now hosting 65,000 people events when another venue less than 1 mile away has another 20,000 and then the 50,000 that are not at the events in the same area.
- Notleavinglasvegas (@notleavinglv) reported
@SvnOut @TMobileHelp (reply 4) and now whenever these large events get people together, it is such a struggle to get things to work. Again, based on that history I have to summarise that it is the carriers hitting capacity and things not working right.
- jehova thickness. (@astoldbyaj) reported
@hazeleyedpharoh @TMobile Wait so only specific towers do that, I wasn’t in my neighborhood so I shouldn’t have that problem anymore correct
- Notleavinglasvegas (@notleavinglv) reported
@SvnOut @TMobileHelp (reply 2)... When people came back after casinos opened, we had trouble connecting on the strip all the time. More people, more strain. Then that got better as the world reopened. Remember for a time no where else had tourism like las vegas did.
- A.J. Chouravong (@ajchour) reported
@TMobileHelp I thought 5G didn’t have dead spots but I want to report one on Mcknight Rd and Lydia US Zip 55109. Same bad experience every time.
- #FreePattyPrewitt (@kcmo76) reported
@MayCBlack @TMobile It’s pretty bad. The PR is all talk. I need to jump ship with you.
- 🐶🐱🐴🎼🎹 Alice Carroll 🎤🎺🐠🐦 (@TrumpetAc) reported
@TMobileHelp I need your help I have a Samsung Galaxy Active 2 Watch I did the update I did not get the ECG download
- p d (@pd68897843) reported
@dominic96018301 @TMobile How you get free service
- ✨🧘🏾♀️✨ (@mscurvy_d) reported
t-mobile really be pissing me off than have the nerve to compare their service with other companies on them commercials @TMobile baby wtf be going on!? PLEASE lmk
- Jeff (Soul Wearing Skin) (@1pearljamfan) reported
@TMobile probably the most unreliable service I've ever had.
- ♔ (@PrettyBoyKayy) reported
@Kash_Haze Not T-Mobile lol Iont get service NOWHERE 🥴
- DMP (@DanielMedinaKC) reported
T-Mobile 5G is slow af.. I think my phone was faster when it was still Sprint 4G
- mya. (@samya_armonie) reported
t-mobile service sucks
- Hazeleyedpharoh (@hazeleyedpharoh) reported
@astoldbyaj @TMobile Certain plans before the pandemic had unlimited data with a caveat. Congress passed a law for data de prioritization. Meaning if you used up more data than 97% of the continental USA, you can be slowed down in a congested area. Picture time square before Covid NYE ball drop.
- JusticeForBreonnaTaylorSayHerName (@xietymemes) reported
@tmobile how come when i have 2 BARS on my phone my service doesn’t work??!! Make it make sense please!
- naomi 🦂 (@senselessnay) reported
All my calls dropping!!! @TMobile get your **** together
- Hazeleyedpharoh (@hazeleyedpharoh) reported
@astoldbyaj @TMobile It depends on the area. And how many people are using the tower you’re currently using. Try cutting it on airplane mode. Then Try power cycling your phone after that. It may help out.
